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Shipping policy

Shipping Policy - PawPalace

At PawPalace, we want to ensure that your pet products reach you quickly and safely. Please review our shipping policy below to learn about the different shipping options, timelines, and costs available.

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the following business day.
  • Order Confirmation: Once your order has been processed, you will receive an email confirmation with tracking details, if applicable.

2. Shipping Rates & Delivery Times

We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight of your order and the shipping destination.

  • Standard Shipping (3-7 business days):
    Cost: Varies based on location and order size
    Estimated delivery time: 3-7 business days (within the U.S.)

  • Expedited Shipping (2-4 business days):
    Cost: Varies based on location and order size
    Estimated delivery time: 2-4 business days (within the U.S.)

  • Overnight Shipping:
    Cost: Varies based on location and order size
    Estimated delivery time: 1 business day (for most major cities)

Please note that delivery times are estimates and can be affected by weather, holidays, or carrier delays.

3. International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery times will vary depending on the destination.

  • International Shipping:
    Estimated delivery time: 7-21 business days
    Customs fees, taxes, and duties may apply depending on your country’s regulations, and the recipient will be responsible for any additional charges.

4. Shipping Restrictions

  • We currently only ship to residential addresses within the U.S. and select international locations.
  • Some products, such as food, treats, or oversized items, may not be available for shipping to certain regions.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the shipping carrier’s website. If you haven’t received tracking information or your order is delayed, please contact our customer service team for assistance.

6. Shipping Issues

  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date. We will investigate the issue and assist you in resolving it.
  • Incorrect Shipping Address: If you provide an incorrect shipping address, please contact us immediately after placing your order. If the order has already been shipped, we may not be able to change the address, but we will work with you to resolve the issue.

7. Contact Us

If you have any questions about our shipping policies or need assistance with your order, please don’t hesitate to reach out:

Email: [email protected]
Phone: 1-800-123-4567