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Terms of service

Terms of Service - PawPalace

Welcome to PawPalace! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or making a purchase.

1. General Terms

  • Acceptance of Terms: By using the PawPalace website, you agree to these Terms of Service, our Privacy Policy, and any other guidelines or policies incorporated by reference. If you do not agree to these terms, you may not use our website.
  • Changes to Terms: We may update or revise these Terms of Service at any time. Any changes will be posted on this page with an updated "Effective Date." It is your responsibility to review these terms periodically.

2. Account Registration

  • Account Creation: To place an order or access certain features, you may need to create an account with PawPalace. You agree to provide accurate, current, and complete information during the registration process.
  • Account Security: You are responsible for maintaining the confidentiality of your account login credentials, and you agree to notify us immediately if you suspect any unauthorized access or activity on your account.

3. Use of Website

  • Eligibility: You must be at least 18 years old or have parental consent to use this website. By using this website, you represent that you are eligible to enter into these Terms of Service.
  • Prohibited Activities: You agree not to engage in any activity that may harm, disable, overburden, or impair the functionality of our website, including, but not limited to, attempting to gain unauthorized access to our systems or data.

4. Product Information & Availability

  • Product Descriptions: We strive to provide accurate descriptions and images of our products, but we do not guarantee that the information is error-free or complete. Product availability is subject to change, and we reserve the right to discontinue any item without prior notice.
  • Pricing: All prices are listed in U.S. dollars and are subject to change at any time. Shipping, taxes, and additional fees may be added at checkout. We make every effort to ensure our pricing is accurate, but errors may occur. If an error is discovered in pricing, we will notify you and offer you the option to proceed with the corrected price or cancel the order.

5. Orders and Payment

  • Order Acceptance: After you place an order, you will receive an email confirming receipt of the order. This does not signify acceptance of the order. We reserve the right to cancel or refuse any order for reasons such as product unavailability, errors in pricing, or suspicious activity.
  • Payment: Payment for orders must be made at the time of purchase. We accept major credit cards, PayPal, and other payment methods specified during checkout. By submitting an order, you authorize us to charge your payment method for the total amount, including shipping and taxes.

6. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard and expedited shipping. Please refer to our Shipping Policy for details on rates and delivery times.
  • Shipping Delays: While we aim to ship orders promptly, shipping times may vary due to factors such as carrier delays, weather, or holidays. We are not responsible for delays caused by the shipping carrier.

7. Returns and Refunds

  • Return Policy: We offer returns within 30 days of purchase. Please review our Refund Policy for more details on how to return items and process refunds.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at [email protected] so we can resolve the issue.

8. Limitation of Liability

  • Disclaimer of Warranties: Our website and products are provided "as is" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the website will be uninterrupted or error-free.
  • Limitation of Liability: To the fullest extent permitted by law, PawPalace is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our total liability is limited to the amount paid for the product in question.

9. Intellectual Property

  • Copyright: All content on the PawPalace website, including text, graphics, logos, images, and software, is the property of PawPalace or its licensors and is protected by copyright laws.
  • Trademarks: All trademarks, logos, and service marks displayed on the website are the registered or unregistered trademarks of PawPalace. You may not use these trademarks without our express written consent.

10. Privacy and Data Protection

  • Privacy Policy: Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the website, you consent to the data practices described in the Privacy Policy.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the state of New York without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the appropriate courts located in New York, NY.

12. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Email: [email protected]
Phone: 1-800-123-4567
Address: PawPalace Headquarters, 123 Pet Care Lane, Suite 789, New York, NY 10001, USA